OHS Testimonials

Dr. Suntken, Crystal Clinic's CEO, and Mary Hudec, Odyssey Health Systems' CEO, review quarterly results.

Crystal Clinic, a 55 provider orthopaedic specialty practice serves patients in Northeast Ohio and neighboring states such as Pennsylvania and Michigan. In November 2004, Crystal Clinic retained Odyssey Health Systems and its' Best Practices Division to oversee their central business office and day-to-day billing operations through a management service agreement.

Following completion of the first year of billing and practice management services under Odyssey's management, Crystal Clinic achieved the following results:

An increase in net collections of 1.6%, even though Medicare decreased the overall reimbursement rate to orthopaedic surgeons by 4% in 2005.
A decrease in days of revenue outstanding from 62 days to 41 days, or 21 days, which is a 33.9% reduction.
A reduction of 40% in the percentage of A/R over 120 days.
Attainment of MGMA Better Performer benchmarks in all accounts receivable aging categories without writing off balances as un-collectible. This achievement continued throughout 2006.

Odyssey Health Systems and Best Practices' comprehensive approach to medical billing and accounts receivable management allowed our practice to realize a substantial return from clean-up of the old receivable, which may otherwise have never been collected. Their commitment to physician and staff training and education relative to medical record documentation and proper E&M and surgical coding, has taken us to the point where we feel confident we can withstand any future governmental or payer audit. Their continued proactive oversight of our practice's business and financial operations has allowed us to collect every dollar possible, while at the same time integrating new physicians, new offices, and new service lines including Occupational and Physical Therapy, and Durable Medical Equipment.

As an MGMA Better Performing practice for the past 2 years, we fully endorse Odyssey Health Systems and their Best Practices Division.

Ronald R. Suntken, Ed.D., FACMPE,
Chief Executive Officer of Crystal Clinic

We’ve been honored to be a business partner of Odyssey’s for the last thirteen years. In fact, Odyssey was our first billing company client.

We’ve learned a few things about Odyssey over that time. Its management team, Mary, Cindy, and Russ, are honest and honorable individuals who have a relentless focus on service. Integrity is the foundation of their actions, and they work every day to be a company that their clients’ can trust.

The Odyssey employees are encouraged to take their work personally. I’ve seen how Mary, Cindy, and Russ strive to make Odyssey the place where good people want to work. They encourage the staff to think and act like owners because they “own” the company’s clients. They have an uncommon ability to work together, and as a group, they care about each other, the quality of their work and service, and their value to the clients.

Mary, Cindy, and Russ know that Odyssey’s clients expect accuracy, reliability, and performance at a fair price, so they respond by providing unparalleled levels of client-centered service as a means of protecting their clients and projecting Odyssey’s business. This fundamental approach means that speed, intelligence, and going “above and beyond” are everyday occurrences.

Please do not hesitate giving my name and phone number to your prospective clients; I will be glad to tell them how fortunate they will be.

J. Mark Babst, M.P.A, FACMPE President
The Coding Network

Odyssey Health Systems has given us years of support with very difficult and often complex coding issues involving trauma and surgical critical care. Their ability to research coding issues and present information to accurately code a surgical or clinical case is unsurpassed. Odyssey Health Systems and their Best Practices division have assisted our practice with attainment of our revenue objectives in a very difficult time of payment reform. We highly recommend Odyssey Health Systems/Best Practices to any practice that wishes to achieve financial success.

Richard C. Treat MD, FACS, FCCM
Chairman Department of Surgery
Director, Trauma /Critical Care/Blood Management
Director, General Surgery Residency Program
Fairview Hospital

It has been in excess of 10 years since contracting with Odyssey Health Systems for my billing needs. I have an extremely busy Pediatric Cardiology practice. I have been very pleased with their services. They have always been easily available to my staff in assisting with difficult and unusual coding issues.

I have no doubt that any company who contracts with Odyssey Health Systems could expect the same results that I have appreciated all these years.

Thanks Odyssey!

Sudhir Ken Mehta, MD, MBA, CPE
Pediatric Cardiology
Fairview Hospital

Odyssey Health Systems is one of the most comprehensive and efficient organizations I have ever worked with. Their ability to provide excellent physician billing services as well as compliance services far exceeds any of their competitors. I would highly recommend utilizing Odyssey Health Systems for all types of physician billing and compliance activities.

Brenda A. Hammerbacher, CPC
Assistant Corporate Responsibility Officer
Senior Director, Physician Revenue Cycle
St. Agnes Hospital, Baltimore, Maryland

Odyssey Health Systems assisted our practice with our accounts receivable during a very busy and difficult transition. They were willing to work with us to resolve issues and were completely organized in the handling of accounts. They provided information, in the form of weekly or monthly reports that included detail to support the results of their findings as they researched our accounts. They are a competent organization that I would highly recommend to any of my colleagues.

A. Dianne Allen, BBA, CPC
Practice Administrator
MAX Sports Medicine Institute, Inc.

The people at Odyssey have always been very responsive and extremely helpful whenever I have questions or concerns about my billing. In these times of rapid changes in medicine, they always make me feel that I have a team of pros on my side. My patients are from a broad spectrum of economic backgrounds, and the people at Odyssey do a great job of billing and collecting with all my patients.

James Boyle, M.D.
Fellow American College of Gastroenterology

With Odyssey, you feel confident that your billing/coding is being done properly and efficiently. Both you and your patients are treated with the utmost professionalism. I recommend Odyssey to any practice without any hesitation. Great people, great service, worth every penny.

Jacqueline DiPierro, MD, FACS, Plastic Surgeon

Odyssey Health has a system that not only enhances revenue, but adds both support and security to the billing process. I’ve been working with Odyssey since 1998 in relation to my client’s billing issues. As a C.P.A. who works with a variety of health care clientele, I can tell you it is easy to refer Odyssey and know my job will be made easier.

Mike Schnell C.P.A.
Partner of the Griggs Group CPA’s,
Ponte Vedra Beach, Florida

Odyssey Health Systems was selected amongst several vendor finalists to assist The Ohio State University's Sports Medicine Center to collect the Center's accounts receivable since some of the physicians and physical therapists of the Sports Medicine Center had decided to transition into private practice. Given the aging of the accounts receivable and payer mix, Odyssey's collection performance resulted in the Center attaining 99.37% of what Odyssey projected to collect at the onset of the project. The Center's Gross FFS collections reflected 45% of the total accounts receivable when in some instances, dates of service were 2 years old or more. Odyssey's optimal performance, coupled with their staff's medical billing and coding expertise, allowed the OSU Sports Medicine Center to collect every dollar possible on the remaining accounts receivable. We highly recommend Odyssey Health Systems and their Best Practices division to any healthcare provider seeking a quality medical billing and accounts receivable management solution.

Michael S. Browning
Associate Executive Director & CFO
The Ohio State University Medical Center
The OSU Primary Care Network

I have worked with Mary Hudec and Odyssey Health Systems in several capacities and projects for almost ten years. I have been consistently impressed with their performance and dedication.

One of Odyssey’s strengths is their continual communication and timely responsiveness. Every member of the team was professional, courteous and willing to go “the extra mile”. They take real ownership of the client’s issues.

Odyssey has always approached medical billing as a full service cash management solution rather than a mechanical or technical function. The on-going proactive advice and process improvement suggestions result in avoidance of problems as opposed to constantly “putting out fires”. I appreciated their willingness to function as a true partner, as opposed to, an outsource company that would not accept responsibility outside of a narrow task focus.

I highly recommend Odyssey Health Systems.

Jeffrey T. Grover
President, DyMedics, LLC

NEO Surgical Associates L.L.C. has had the pleasure of working with Odyssey Health Systems for the last three years. Any time we have questions or need assistance the Odyssey staffs response is always extremely helpful and timely, which is truly appreciated. Odyssey provides billing for our practice at a fair price with accuracy and reliability. What is most impressive about Odyssey and their staff is their personalized service and the efficient way in which they handle their clients. Mary, Cindy, and Russ have our highest recommendations.

Janet Carr RNFA, BSN, CNOR
Practice Coordinator
NEO Surgical Associates L.L.C.
Alliance, Ohio 44601